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TRG Customer Solutions, Inc. d/b/a IBEX Global, and its operating groups, subsidiaries and divisions within the European Union, (the “Company”) are committed to protecting the privacy and security of Personal Data and/or personal data (“Personal Data”) of prospective, current and former employees (“Employees”). The Company collects, processes, and transfers Personal Data of Employees in connection with its human resources activities. The Company is s committed to complying with the EU General Data Protection Regulation , effective May 25, 2018; and all data protection laws, labor laws, and collective agreements in the countries in which it employs employees and does business regarding Employees’ Personal Data . All questions, concerns, or complaints should be directed to the Company’s Director of Security and Compliance by e-mail at security@ibex.co.
Definitions
“Personal data,“ means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person, but only to the extent such personal data pertain residents of the European Economic Area (EEA) or are otherwise subject to the GDPR.
“Personal data breach,”, means any breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to Personal Data transmitted, stored or otherwise processed.
“Process” or “processing” means any operation or set of operations which is performed on Personal Data or on sets of Personal Data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
“Special personal data,” includes, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning health, data concerning sex life or sexual orientation of an individual, and data relating to criminal convictions and offenses.
"Criminal records data" means information about an individual's criminal convictions and offences, and information relating to criminal allegations and proceedings.
Data Privacy Principles
The Company complies with the following data privacy principles with respect to personal data:
The Purpose and Legal Basis for Processing Personal Data
The Company processes the following personal dta regarding Employees for the following purposes and based upon the following legal bases in furtherance of its human resources activities.
Recipients of Personal Data
Personal Data may be disclosed as follows:
Employee Data Subject Rights
Employees, as a data subjects, have the following rights regarding their Personal Data:
Data Security
The Company takes the security of HR-related personal data seriously. The Company has internal policies and technical measures in place to protect personal data against loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
Impact Assessments
Some of the Processing that the Company carries out may result in risks to privacy. Where Processing would result in a high risk to individual's rights and freedoms, the Company will carry out a Data Protection Impact Assessment (DPIA) to determine the necessity and proportionality of processing. The DPIA will consider the purposes for which the activity is carried out, the risks for individuals and the measures that can be put in place to mitigate those risks.
Data Breach Notification
If the Company discovers that there has been a breach of HR-related Personal Data that poses a risk to the rights and freedoms of individuals, it will report such breach to the appropriate data protection authority within 72 hours of discovery. The Company will record all data breaches regardless of their effect.
If the breach is likely to result in a high risk to the rights and freedoms of individuals, the Company will notify affected individuals that there has been a breach and provide them with information about its likely consequences and the mitigation measures it has taken.
International data transfers
The Company has certified that it complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred to the U.S. from the EU and Switzerland, respectively. This certification covers the following Company entities:
Individual responsibilities
Individuals are responsible for helping the organisation keep their personal data up to date. Individuals should let the organisation know if data provided to the organisation changes, for example if an individual moves house or changes his/her bank details.
Individuals may have access to the personal data of other individuals [and of our customers and clients] in the course of their [employment, contract, volunteer period, internship or apprenticeship]. Where this is the case, the organisation relies on individuals to help meet its data protection obligations to staff [and to customers and clients].
Individuals who have access to personal data are required:
Training
The Company will provide training to all individuals about their data protection responsibilities as part of the induction process and at regular intervals thereafter. Individuals whose roles require regular access to personal data, or who are responsible for implementing this policy or responding to subject access requests under this policy, will receive additional training to help them understand their duties and how to comply with them.
Questions and Complaints
Questions or complaints regarding the processing of your Personal Data should be directed to your local HR representative. Additionally, complaints may be submitted pursuant to grievance procedures under applicable trade union contracts. If the inquiry cannot be answered or the complaint is not resolved locally, please direct the matter to our Director of Security and Compliance by e-mail at contactibexdigital@ibex.co
EU employees also have the right to lodge a complaint with the local or national data protection authority in the jurisdiction where you work. A listing of the EU Data Protection Authorities (“DPAs”) is located at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm
Data Privacy is Important to Us
Please be assured that your privacy is of utmost importance to us. We comply with all applicable data privacy laws including the General Data Protection Regulation regarding personal data collected and processed concerning residents of the European Union and European Economic Area.
The specific practices outlined in this privacy statement apply to privacy practices and procedures maintained by or on behalf of ibex. and its affiliates. Some of our web pages contain links to web sites outside ibex. Please be aware that when you follow a link to another site, you are then subject to the privacy policies of the new site.
What Personal Data We Collect and Process
The Company collects business contact and financial information from our business customers and vendors. We collect personal contact information, purchase information, and customer experience information from individuals who purchase products and services from our business customers.
How and Why We Process Personal Data
The Company processes personal information for the following purposes:
Interaction with Children
We do not collect personal data of and our websites do not target or provide content to children under the age of 16.
Cookies
Cookies are small files that web servers place on a user’s hard drive. The Company does not use “persistent cookies” or any other persistent tracking methods to collect personal information about visitors to its websites. Cookies serve several functions:
We Also Collect and Use Non-Personal Data
In addition to personal information, we collect and store non-personal (such as search engine queries and anonymous survey responses) to help us better understand and meet the needs of our visitors. We may share non-personal information with others, including the public, in aggregated form (for instance, in a list of our most popular search engine queries), in partial or edited form (such as in a report summarizing responses to a questionnaire), or verbatim (for example, in a complete listing of survey responses).
Data Subject Rights of EU Residents
EU residents have the following rights regarding their personal data:
International data transfers
The Company has certified that it complies with the EU-U.S. Privacy Shield and the Swiss-U.S. Privacy Shield Frameworks (Privacy Shield) as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of Personal Data transferred to the U.S. from the EU and Switzerland, respectively. This certification covers the following Company entities:
Privacy Rights of California Residents
Pursuant to Californian Civil Code Section 1798.83, California residents have the right to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to our Director of Security and Compliance by e-mail at security@ibex.co
Data Security
The Company takes the security of personal data seriously. The Company has internal policies and technical measures in place to protect personal data against loss, accidental destruction, misuse or disclosure. Such internal policies and technical measures include:
Changes to Our Privacy Policy
It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we handle personal information, we will provide notice of the changes on the website home page.
Questions and Concerns
Any questions or concerns regarding how the Company processes personal information should be directed to our Director of Security and Compliance by e-mail at security@ibex.co. EU residents also have the right to lodge a complaint with the local or national data protection authority in the jurisdiction where they reside. A listing of the EU Data Protection Authorities (“DPAs”) is located at: http://ec.europa.eu/justice/data-protection/article-29/structure/data-protection-authorities/index_en.htm. Dispute resolution: If for some reason you believe this site has not adhered to these principles, please notify James Ferrato, Chief Information Officer, at jim.ferrato@ibex.co. If our web pages are not fully in compliance with our stated policies, they will be corrected.
First Energy Services Terms and Conditions These Terms and Conditions apply to the following services offered by FirstEnergy Service Company (“FirstEnergy”): Landscape Lighting, Post Lamps, Security Lighting, Electrical Services, Home Insulation Services, and Professional Tree Services (hereinafter the “Services”). Please read these Terms and Conditions before submitting a request for a free estimate for any of the Services. By submitting a request for a free estimate, you are indicating that you have read, understood and agreed to these Terms and Conditions and confirm that you are a FirstEnergy utility company customer.
1. Services All Services are performed by an independent contractor. By submitting a request for a free estimate for the Services, you represent that you are at least 18 years of age and that you wish to be contacted by one of FirstEnergy’s Contractors (hereinafter “Contractor”) for the purpose of receiving a free estimate for the Services. FirstEnergy, its parent, subsidiaries and related affiliates, including the FirstEnergy operating companies, do not provide any warranty on the Services performed by Contractor and are not liable for damage or injuries that may arise as a result of the Services provided. The Services may be subject to additional terms and conditions between you and the Contractor.
2. Contractor’s Performance of the Services In performing the Services for you, Contractor is responsible for:
3. Inspection and Testing Contractor’s work shall at all times be subject to inspection and testing by you and FirstEnergy. It is hereby agreed and understood that FirstEnergy does not assume any obligation or responsibility to perform or review any inspection or testing.
4. Payment for Services
If eligible, you may elect to pay for the Services in installments with FirstEnergy (see Section 5) or by paying the Contractor directly.
If you are eligible and elect to pay in installments, you may select one of the following ways to be billed: (1) as an additional charge to your monthly electric service billing statement; (2) by separate monthly statement if you do not currently receive an electric service billing statement from a FirstEnergy Company (the “Company”); or (3) by credit card. In addition to your monthly charge, you may be billed for applicable taxes or surcharges associated with your state of residence.
The billing for the payments will generally commence with the electric service billing statement following installation of the equipment or provision of Services and will continue for the number of billing periods set forth in your Payment Agreement provided by the Company. Payments will be due on the same date as payment for your electric service, or if you do not receive an electric service billing statement from the Company, then your payment is due within fifteen (15) days of the billing date of the separate monthly statement. The charge on your bill or credit card shall serve as the invoice for the Services or equipment purchase and installation. On notice to you, Company may change the means by which you are invoiced and billed for the Services or equipment purchase and installation. If your billing method is a utility bill, your payments will be applied in accordance with the utility’s prioritization of payments schedule. If you enroll in a payment assistance program for payment of your utility bill, Company reserves the right, in its sole discretion, to remove your monthly charge from your utility bill onto a separate monthly invoice. By submitting a request for a free estimate, you consent to Company inquiring about your credit or payment history at any time as it relates to your ability to pay for the Services or equipment purchase and installation and you consent to disclosure of your customer information by your electric utility to third parties to the extent necessary.
In the event that your electric service is discontinued for any reason, or if you fail to make said payments for two (2) consecutive billing periods, you understand and agree that any outstanding balance for the Services or equipment and installation will become due and payable immediately upon demand by the Company, without presentment, demand, protest, notice of protest or other notice of any kind, all of which are hereby expressly waived by you. Failure to timely comply with your payment obligations for the Services or equipment and installation may result in Company initiating a collection action and, in the event of such collection action, you agree to pay all fees of collection incurred by FirstEnergy, including but not limited to collection agency fees, credit bureau fees, legal filing fees, service of process fees, publication fees, witness fees, reasonable attorneys’ fees and recording fees.
Customer hereby acknowledges that the Company, by advancing such funds for the Services or purchase of the said equipment described above, assumes no liability for any damages, however incurred, arising from the manufacture, installation, operation or performance of said equipment.
5. FirstEnergy’s Financial Assistance to Customer
You may be eligible to receive financial assistance from FirstEnergy for the Services. In order to qualify for financial assistance from FirstEnergy, you must: (i) be a customer of FirstEnergy who is the account holder of record on which the charges will be billed, or be credit approved to be invoiced by FirstEnergy; (ii) be the owner or authorized agent of the single-family dwelling where the Services will be performed; (iii) be the owner or authorized agent of eligible commercial property where the Services will be performed; (iv) have acceptable credit with FirstEnergy. Any customer meeting these criteria may finance the Services without interest upon the execution of a Payment Agreement.
If you receive financial assistance from FirstEnergy for the Services, the Contractor will not perform the Services until: (a) the Contractor has completed the Payment Agreement provided by FirstEnergy; (b) the Payment Agreement has been signed by the account holder of record on which the charges for the Services will be billed; (c) approval has been received from the owner (or authorized representative of the owner) of the premises where the Services are to be performed; (d) a copy of the completed and signed Payment Agreement has been left with the account holder of record (or authorized representative); and (e) the financial assistance has been approved by FirstEnergy. The Payment Agreement will indicate the amount of financial assistance available from FirstEnergy under the program.
6. Disclaimers You understand and agree that the Services are being purchased directly from Contractor and that FirstEnergy or the Company MAKES NO WARRANTY, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. You further understand and agree that the ONLY WARRANTIES ARISING FROM THIS TRANSACTION are those that may be provided by the Contractor and/or the manufacturer of the equipment and that FirstEnergy or the Company has neither assumed nor authorized any person to assume for it any other liability in connection with the Services or sale, installation or operation, or performance of the above described equipment.
7. Law and Jurisdiction These Terms and Conditions are governed by the laws of the State of Ohio, without regard to its choice of law provisions. The courts of general jurisdiction located within the State of Ohio, will have exclusive jurisdiction over any and all disputes arising out of, relating to or concerning these Terms and Conditions.
8. Miscellaneous No agency, partnership, joint venture, or employment relationship is created as a result of these Terms and Conditions, and you do not have any authority of any kind to bind FirstEnergy in any respect whatsoever. FirstEnergy’s failure to exercise or enforce any right or provision of these Terms and Conditions shall not constitute a waiver of the enforcement of such right or provision. If any provision of these Terms and Conditions is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms and Conditions shall otherwise remain in full force and effect and enforceable. These Terms and Conditions are not assignable, transferable or sublicensable by you, except with our prior written consent. The headings in these Terms of Service are for convenience only and have no legal or contractual effect. These Terms and Conditions include and incorporate the Privacy Policy for the Smartmart website.
Compare and request bids from top service providers and contractors in your area. From cleaning services to replacing your bathroom, we can help you find a professional to help you with your dream home.
Whether your new home is a house, condo or apartment, we have solutions to help keep you and your family safe. From smoke monitoring to video doorbells to interior and exterior cameras, we can help build the right solution for you.
Call now to talk to a specialist about your home security options.
Help protect your investment with protection plans designed to keep your home working as it is supposed to work. We have affordable ways to help protect you from the high costs that can be associated with a home emergency.
Call now to talk to a specialist about protection plans available to you.
Request a quote today and talk to a professional who can help you complete the projects around your home to help you live more comfortably and enjoy your space. When you find a contractor through us, we can offer three easy ways to pay:
Electrical work can be complicated and dangerous. Allow our licensed contractors to help with your next project.
We offer a wide range of services, including:
Help make your home shine with professionally designed and installed outdoor landscape lighting.
Our unique landscape lighting packages not only help enhance the warmth and beauty of your property, but they can also help increase its value. Extend your outdoor recreation time and feel comfort knowing your space is adequately lit. Don’t just light your home, make it shine.
What you get – Free landscape lighting design visit with an independent professional lighting contractor. The contractor will present a free home demonstration of the lighting layout best suited for your property.
Request a QuoteIndependent professional tree-care specialists can offer safe and quality work.
Nature can wreak havoc on trees if they’re not well maintained. The Tree Services Program can help protect your trees and help you avoid problems by identifying and addressing areas that are susceptible to damage. If your trees have suffered damage, trusted independent professional contractors can provide emergency service to safely remove the entire tree, move dangling limbs away from structures, or install a brace or other support to protect a tree—and any nearby structures—from future damage. By investing in your trees now, you can potentially add years to their lives and help avoid costly surprises later.
Our home insulation services can help bring more comfort to your home and potentially reduce your energy bill.
Help reduce your energy bills – A home with inadequate insulation can make your heating and air conditioning systems work harder, leading to higher energy bills. Our home insulation services are designed to help save you money and improve the energy efficiency of your home. Request a free consultation and quote today to find out how to help keep your house warmer in the winter and cooler in the summer.
Unseen benefits – It is well-known that insulation is meant to keep your home more comfortable all year round —warmer in the winter and cooler in the summer— but there are plenty of other benefits. Insulation helps keep unwanted sounds out, such as traffic and outdoor noise, creating a more peaceful living environment. It also forms a moisture barrier, leading to dryer walls and less humidity. In addition, updating your insulation may increase your home’s resale value.
A network of insulation experts – We take the guesswork out of knowing who to call. Simply request a free consultation and set up an appointment that’s convenient for you. We will connect you with a qualified independent home insulation professional.
Request a QuoteConnect via video chat or phone call to a friendly and knowledgeable expert technician who can help you better understand your home systems or provide you with on-on-one guidance through a repair.
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*© 2023 FirstEnergy Corp. These programs can be withdrawn anytime without prior notice. All services are performed by an independent contractor that is neither an affiliate nor agent of FirstEnergy Corp. or its affiliated companies, including the local electric utility company that provides your electric distribution service (hereafter referred to, collectively, as “FirstEnergy Companies”). The FirstEnergy Companies do not provide any warranty on this product or the services performed and are not liable for damages or injuries that may arise as a result of the product or the services provided. You are not required to buy this product or service plan in order to receive the same quality service from your local electric utility company. Your decision to purchase or not purchase this product or service will not influence the delivery of retail electric service to you by the FirstEnergy Companies. For Ohio customers, the Public Utilities Commission of Ohio does not regulate this optional service or product and has no authority to investigate complaints about this optional service or product.
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